Frequently Asked Questions (FAQ)
• How can I track my order?
Once your order has been shipped, tracking details will be sent to you via Email and SMS.
You can use the tracking information to monitor your shipment's progress.
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• How long does delivery take?
Orders are typically delivered within 5–7 business days after shipment.
Delivery times may vary depending on your location and courier operations.
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• Can I cancel my order?
Orders may only be cancelled before they enter processing or fulfillment.
Once an order has been processed, packed, or shipped, cancellation requests cannot be accepted.
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• Do you offer free shipping?
Yes.
We offer Free Shipping on orders above ₹1299.
Any applicable shipping charges for orders below this amount will be displayed during checkout.
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• Do you ship internationally?
No.
Currently, Trained Monkey Co. ships only within India.
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• Can I return my order?
Returns are accepted only in the following cases:
- Damaged product received
- Wrong product received
- Manufacturing defect
Please contact us within 48 hours of delivery with supporting photos or videos.
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• Can I exchange my order if I choose the wrong size?
We currently do not offer returns or exchanges for incorrect size selection.
Please review the size chart carefully before placing your order.
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• What payment methods do you accept?
We accept secure online payments through Razorpay, including:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Supported Digital Payment Methods
Available payment methods may vary during checkout.
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• My order is delayed. What should I do?
While most orders are delivered within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, holidays, or other factors beyond our control.
If you need assistance, please contact our support team.
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• How do I contact Trained Monkey Co.?
For any questions, order support, or assistance, please contact:
Email: trainedmonkeyco@outlook.com
We typically respond within 24–48 business hours.
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Still Have Questions?
We're always happy to help.
Email us at:
trainedmonkeyco@outlook.com